--- title: "Facebook Page auto reply with AI: answer every Messenger message" description: "Set up auto replies for your Facebook Page's Messenger: an AI chatbot answers prices, stock and delivery questions from your data, day and night, in Bangla too." url: https://salemag.net/solutions/facebook-page-auto-reply language: en published: 2026-10-21 updated: 2026-10-21 author: SaleMag Team tags: - facebook page auto reply - messenger auto reply - ai chatbot - f-commerce - bangladesh --- # Facebook Page auto reply with AI: answer every Messenger message > Connect your Facebook Page to SaleMag and link an AI chatbot. Every Messenger message then gets an answer from your own products, delivery charges and FAQs, in the customer's language, at any hour. The bot can take cash-on-delivery orders and hands the chat to your team when it cannot help. It answers messages, not post comments. - The AI chatbot reads each question and answers from your knowledge base, not from a fixed script. - Replies come in Bangla, Banglish or English, matching the customer. - Keyword-based flows can also reply on Messenger through the automation builder. - Handover sends the chat to your team, and the bot stays out while a person is handling it. - SaleMag does not auto-reply to Facebook post comments. A Facebook Page that sells gets the same questions all day: "price?", "available?", "delivery charge koto?", "COD hobe?". If nobody answers within a few minutes, the customer moves to the next Page in their feed. An auto reply keeps every Messenger message answered, including late at night and during an Eid or 11.11 rush. ## What kinds of Facebook Page auto reply are there? | Type | How it works | Good for | |---|---|---| | Meta's instant reply | Same fixed text to every first message | "Thanks, we will reply soon" | | Keyword flow | A word in the message starts a set reply or flow | Simple, predictable answers | | AI chatbot | Reads the question and answers from your data | Prices, stock, delivery, orders | SaleMag gives you the last two. The AI chatbot handles most questions; [automation flows](https://salemag.net/features/automation-flow-builder) cover fixed replies triggered by keywords. ## How does the AI chatbot answer Messenger messages? You build a knowledge base with your products, delivery charges, return policy, files, web pages and question-and-answer pairs. The [AI chatbot](https://salemag.net/features/ai-chatbot) searches it for each message and writes a short, chat-style answer. It is told to: - state facts only from your instructions, knowledge base and the customer's own orders - never invent prices, policies, links, phone numbers or dates - never offer an out-of-stock product as available - reply in the customer's language - ask one short question when a message is unclear So "eta koto?" gets the price in Banglish, "ডেলিভারি চার্জ কত?" gets your delivery charge in Bangla, and "where is my order?" gets the status of that customer's recent order. ## Can the auto reply take orders too? Yes. Turn on [AI order taking](https://salemag.net/features/ai-order-taking) and the bot moves from answering to selling. It looks up each product in your catalog before it quotes a price, asks for size or colour, builds the cart and sends a secure order-form link. The customer picks Inside or Outside Dhaka (or your own zones), enters name, phone and address, and places a cash-on-delivery order. Your team gets a numbered order and a notification. ## What happens when the bot should not answer? You choose whether the bot hands over when it is unsure. With handover on, it passes the chat to your team when: - the answer is not in its knowledge - the customer asks for a person - it is a complaint, a bulk order, a custom request or a change to a placed order Everyone in the workspace is notified, and the chat waits in the [shared inbox](https://salemag.net/features/shared-inbox). While a person handles the chat, the bot stays out. With handover off, the bot says it does not have that information and suggests contacting your team. ## What should I put in the knowledge base first? | Add this | Why | |---|---| | Your top 20 products with prices and options | Most questions are about them | | Delivery charges and times, Inside and Outside Dhaka | The second most common question | | COD, exchange and return policy | Stops the "COD hobe?" back-and-forth | | Shop hours and contact number | For customers who want to call | | Sale dates and offer rules | Keeps Eid and 11.11 answers correct | Write the business instructions in plain words, for example "Always mention that delivery outside Dhaka takes longer" or "Do not offer discounts". The bot follows them in every chat. ## How do I check the answers before going live? Use the test chat in the chatbot editor. Type the questions your customers send, for example "price koto?", "XL ache?" or "Sylhet e delivery hobe?", and read the answers. If an answer is weak, add the missing fact to the knowledge base or the instructions and try again. Once you are happy, link the bot to your Page. Keep reading real conversations in the inbox for the first week; that is where you find the questions you did not expect. ## Does it reply to Facebook post comments? No. SaleMag answers Messenger messages, not comments on posts or ads. Many Pages ask commenters to "inbox" them; once the customer writes in Messenger, the chatbot answers. ## Are there Meta rules I should know? Meta's Messenger Platform lets a Page reply freely within 24 hours of the customer's last message. Auto replies answer right away, so they fall inside that window. Follow-ups days later are limited by Meta, so reply while the customer is still in the chat. ## Get started Connect your Page, add your top products and delivery charges, and link a chatbot. Read the first week of conversations and adjust the instructions. See [pricing](https://salemag.net/pricing) for plans. ## Steps 1. **Connect your Page**: In Channel Setup, choose Messenger, log in with Facebook and select the Page. 2. **Add your knowledge**: Add products, delivery charges, return policy and common questions to a knowledge base. 3. **Create the chatbot**: Set the tone and business instructions, attach the knowledge base, and choose whether to hand over when unsure. 4. **Link and test**: Link the chatbot to your Messenger account and send a test message from another profile. ## FAQ ### How do I turn on auto reply for my Facebook Page? Connect the Page in Channel Setup, create an AI chatbot with your product knowledge, and link it to the Messenger account. New messages are answered from then on. ### Will the auto reply answer in Bangla? Yes. The chatbot replies in the language the customer writes in, including Bangla script and Banglish. ### Can it reply at night or during Eid holidays? Yes. The chatbot answers whenever a message arrives, so customers get a reply even when your team is offline. ### Does it reply to comments on my posts? No. SaleMag answers Messenger messages. Comment replies are not part of it. ### Can it say the wrong price? It is instructed to state prices only from your product list and knowledge base and never to guess. With order taking on, it looks up each product before quoting. ### How is this better than Meta's instant reply? Meta's instant reply sends the same text to everyone. The AI chatbot answers the actual question, can take an order, and hands over to a person when needed.