AI Sales Agent for WhatsApp and Facebook Page shops

On a busy Facebook Page or WhatsApp number, most messages are buying questions: "price?", "XL ache?", "red colour available?". Each one is a sale that cools down while it waits for a reply, and during an Eid or 11.11 rush there are hundreds. An AI sales agent is a chatbot that answers product questions from a shop's own catalog and moves the buyer to an order. SaleMag's AI sales agent does this on WhatsApp and your Facebook Page, while your team handles the conversations that need a person.

What does an AI sales agent do on WhatsApp and Messenger?

SaleMag's AI sales agent answers product questions from your catalog and moves the buyer to the next step: a suggestion, a photo or an order form. In SaleMag, the sales agent is the AI chatbot, an AI agent with your product catalog in its knowledge base and, ideally, AI order taking switched on. It works on WhatsApp, Facebook Messenger, Instagram DMs and Telegram.

The table shows what the agent does with common buyer messages when order taking is on.

How does an AI sales agent know prices, stock and sizes?

SaleMag's AI sales agent reads prices, stock and sizes from your own product list, not from the internet. You can sync products from Shopify, WooCommerce or BigCommerce, or add them by hand. The knowledge base re-indexes when products change, so the agent works from your current list.

The agent is instructed to suggest only products that appear in your knowledge or in its catalog search, with the price, availability and link exactly as given, and never to offer an out-of-stock item as available. With order taking on, it must search the catalog before it states a price, and any amount in its reply that is not a real price is caught and rewritten. Sizes and colours must be chosen before checkout.

Can an AI sales agent recommend products and send photos?

Yes, within your catalog. SaleMag's AI sales agent searches by name, SKU, category and brand and suggests what matches the buyer's description. With order taking switched on, it can send up to three product photos in a reply, which matters in Bangladesh where buyers often decide from the picture.

The agent cannot look at a photo the customer sends you. Customer photos and voice notes go to your team in the shared inbox.

How does the AI sales agent turn a chat into an order?

SaleMag's AI sales agent builds the cart once the buyer has chosen, then sends an order form for a cash-on-delivery order. On WhatsApp the form opens inside the chat as a WhatsApp order form; on Messenger, Instagram and Telegram it is a secure link.

1. The buyer picks a delivery area.
2. The buyer enters name, phone and address and places the order.
3. SaleMag adds the delivery fee and total.
4. Your team gets a numbered order to confirm and ship.

The AI order taking page covers the checkout safeguards in detail. This page is about the selling conversation before it.

When does a salesperson take over from the AI?

SaleMag's AI sales agent hands the chat to your team when the buyer asks for a person, when the answer is not in your knowledge base (if handover when unsure is on), and, with order taking on, for bulk or wholesale orders, custom requests, complaints and changes to an order already placed.

Your team is notified of each human handover, and anyone can also take over a conversation they think is worth a personal touch, such as a corporate gift order. Once a team member replies, the agent stays quiet in that chat for 15 minutes, so the buyer never hears two voices at once. The agent does not score buyers or flag "hot" leads by itself; if you want structured qualification, see the AI lead qualification agent.

Does the AI sales agent sell in Bangla and Banglish?

Yes. SaleMag's AI sales agent replies in the language the buyer writes in, so "দাম কত?", "eta koto?" in Banglish and "how much?" each get a matching answer. Order summaries and the order form come in Bangla or English. Writing your FAQs and product names the way your customers search for them gives the best results.

How do you keep an AI sales agent accurate?

Keep SaleMag's AI sales agent accurate the way you would train a new sales assistant: current data, clear rules and regular review.

1. Keep prices and stock current in your store or product list.
2. Add your delivery, exchange and return policy to the knowledge base.
3. Write short instructions: what to recommend, what not to promise, when to suggest a person.
4. Test your twenty most common questions in the playground, including products you do not sell.
5. Read real conversations in the first week and fix gaps in the knowledge base.

The agent runs on your own OpenAI, Anthropic (Claude) or Google Gemini key, and you choose the tone. It does not follow up on its own; for buyers who leave, you can use abandoned cart recovery for Shopify and BigCommerce carts, or template messages to contacts who opted in.

Get started

Sync your top products, create the chatbot and switch on order taking. Test it with the questions your page gets every day, then link it to your WhatsApp number or Facebook Page. Create an account or see pricing.